Keeping Your Money Safe: Security Best Practices

Your Security is Our Priority

At PayZen, we take security seriously. As an AUSTRAC-licensed remittance service provider, we maintain the highest standards for protecting your money and personal information.

How PayZen Protects You

What You Can Do to Stay Safe

1. Use Strong, Unique Passwords

• Use a password manager to generate and store complex passwords
• Never reuse passwords across different services
• Enable two-factor authentication on all accounts

2. Beware of Phishing

• PayZen will never ask for your password via email or phone
• Always check the URL before entering login details
• Be suspicious of unsolicited emails asking you to click links
• Forward suspicious emails to support@payzen.au

3. Keep Your Devices Secure

• Keep your operating system and apps updated
• Use reputable antivirus software
• Avoid using public Wi-Fi for financial transactions
• Set up device encryption and screen locks

4. Monitor Your Account

• Check your transaction history regularly
• Set up email notifications for all transactions
• Report any suspicious activity immediately

Regulatory Compliance

As an AUSTRAC-licensed provider, we comply with all Australian anti-money laundering and counter-terrorism financing regulations. This includes:

• Identity verification for all customers
• Transaction monitoring and reporting
• Secure record-keeping for 7+ years
• Security framework and compliance monitoring in development

If You Suspect Fraud

If you believe your account has been compromised or you've fallen victim to fraud:

1. Contact our support team immediately at support@payzen.au
2. Change your password
3. Review recent transactions
4. Report the incident to local police if money was stolen

Your security is our top priority. We're committed to protecting your money and information with industry-leading security measures.