Privacy Policy

This is your guide to how personal data is managed by PayZen. Please read it carefully. Data privacy is taken very seriously at PayZen. It is important that you know exactly what we do with the personal information you and others provide to us, why we gather it and what it means to you.

We comply with the Privacy Act 1988 (Cth) (Australia) and the Australian Privacy Principles (together "Data Protection Rules"). The aim of this policy is to reassure you of the importance we place on keeping your personal data secure, and of the strict guidelines we apply to its use.

1. Who We Are

Throughout this document, "we", "us", "our" and "ours" refers to PayZen. www.payzen.au (the "Website") is owned and operated by Anantla Australia Pty Ltd trading as PayZen ("PayZen").

Registered Office: Melbourne, Australia
AUSTRAC Registration: Registered Remittance Service Provider (Australia only)
Service Type: B2B remittance services for businesses and institutional clients

2. The Information We Collect About You

There are a number of reasons for gathering information about you. We need to know how to get in touch with you, we need to be certain of your identity and we need to understand your financial circumstances combined with economic rationale for conducting transactions.

Identity & Contact Information

• Name, date of birth, copies of ID
• Contact details, email address, phone numbers
• Tax file number, nationality, home status and address
• Online user identities (login credentials, IP addresses, cookie identifiers)
• Security details to protect identity

Financial Details/Circumstances

• Bank account details, credit/debit card details
• Income details, employment status
• Transaction details and history
• Financial needs and attitudes
• Authorised signatory details

Sensitive Categories of Data

We may hold information about you which includes sensitive personal data, such as criminal conviction information. We will only hold this data when we need to for the purposes of the services we provide or where we have a legal obligation to do so, such as compliance with our anti-money laundering and counter-terrorism financing obligations.

3. When and How We Collect Information About You

We collect information about you:

• When you use our website and online services (including mobile applications)
• When you apply for products or services
• When you use our products or services and make transactions
• From publicly available sources (trade directories, social media)
• From identification verification companies and credit reference agencies
• From fraud prevention agencies and public agencies

Cookies

"Cookies" are small pieces of information stored by your browser on your device. Like most websites, we use cookies to keep track of your activity and enhance your experience. If you wish to disable cookies, the "help" section of your browser will explain how. However, disabling cookies may prevent you from accessing certain areas of our Website.

4. How We Use Your Information

We use your information to:

Provide Our Products and Services

• Process your applications for products and/or services
• Establish your identity and eligibility
• Manage and administer your accounts and transactions
• Conduct ongoing due diligence as required by AUSTRAC regulations
• Process payments to you or by you
• Recover debts you may owe us
• Monitor and record conversations for quality and training purposes

Run Our Business Day-to-Day

• Carry out strategic planning and portfolio management
• Compile information for audit, statistical, or research purposes
• Protect our business and prevent fraud
• Manage network and information security
• Comply with regulatory guidance and voluntary codes of practice

Comply with Legal and Regulatory Obligations

• Comply with your information rights under the Privacy Act 1988 (Cth)
• Provide statutory and regulatory information as required
• Establish your identity, residence, and tax status (Know Your Customer/KYC requirements)
• Screen applications and transactions to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act)
• Report suspicious matters, threshold transactions, and international funds transfer instructions (IFTI) to AUSTRAC as required by law
• Maintain records in accordance with AUSTRAC record-keeping obligations
• Comply with court orders and law enforcement requests

Conduct Marketing Activities

Where you have given us permission (which you can withdraw at any time), we may:

• Send you electronic messages about product and service offers
• Use transaction history to personalise offers based on your patterns
• Use cookies in accordance with our Cookie Policy
• Use your location data to send relevant offers

5. How We Use Automated Processing

We use automated statistical analysis of the information we collect:

• To evaluate applications and determine product suitability
• To calculate charges and fees
• To screen for suspicious transactions and comply with AML/CTF obligations
• To improve service quality and customer experience

6. Who We Share Your Information With

We only share your information as necessary with:

• Your authorised representatives, accountant, or primary bank
• Third parties needed to facilitate payments (banking partners, SWIFT, payment processors)
• Service providers who support our operations (IT providers, document storage, etc.)
• Statutory and regulatory bodies (AUSTRAC, law enforcement, courts)
• Credit reference agencies and fraud prevention agencies

We do not sell your personal information to third parties.

7. How Long We Hold Your Information

The length of time we hold your data depends on regulatory requirements and the type of service provided. Under the AML/CTF Act and AUSTRAC regulations, we are required to retain records for a minimum of seven (7) years after you cease to be a customer. This includes transaction records, identification documents, and all correspondence. Some records may be kept for up to twelve (12) years where legal obligations require it, such as for taxation purposes or ongoing regulatory investigations.

8. Implications of Not Providing Information

We need your information to provide our services and comply with legal obligations. If you choose not to share information:

• We may not be able to provide you with certain products and services
• We may not be able to process your applications
• We may not be able to assess your suitability for products

9. The Legal Basis for Using Your Information

We will use your data where:

• Its use is necessary to provide services or fulfil a contract with you
• Its use is in accordance with our legitimate business interests
• Its use is necessary to comply with legal obligations (including AUSTRAC requirements)
• You have consented to its use
• Its use is necessary to protect your vital interests

10. Processing Your Information Outside Australia

Your information is stored on secure systems within Australia. We may transfer information outside Australia to service providers, but only if they agree to protect your information to Australian standards. This may include transfers for payment processing through international banking networks (such as SWIFT).

11. Your Rights

You have the right to:

• Access your information and receive copies of what we hold
• Request correction of inaccurate or incomplete information
• Object to particular uses of your personal data
• Object to direct marketing (we will stop immediately)
• Have your data deleted or restricted under certain circumstances
• Withdraw consent at any time where processing is based on consent
• Complain to the Office of the Australian Information Commissioner

Office of the Australian Information Commissioner:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

12. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@payzen.au
• Support: support@payzen.au
• Address: Anantla Australia Pty Ltd, Melbourne, Australia

13. Changes to This Policy

Any updates to this Privacy Policy will be made available on our website. We will notify you of material changes via email or through our platform.